Our refund policy
We want you to feel confident when purchasing digital products through WP Cake. Because digital files cannot be physically returned, refunds are available only in specific circumstances.
When you may request a refund
You may be eligible for a refund if:
- the product is materially different from its description,
- the downloaded files are incomplete or corrupted,
- the product contains a confirmed technical defect that prevents its intended use,
- the vendor is unable to provide a working version or reasonable solution,
- you were charged more than once for the same order,
- the product was not delivered to your account after successful payment.
Before approving a refund for a technical problem, we may ask you to cooperate with the vendor or WP Cake support so the issue can be investigated.
When refunds are not normally available
A refund will generally not be issued if:
- you changed your mind after downloading the product,
- you purchased the product by mistake,
- you do not have the required software, hosting environment or technical skills,
- the product is incompatible with an unlisted third-party theme, plugin or service,
- you no longer need the product,
- you refuse to provide information needed to diagnose the problem,
- the product has been modified in a way that caused the issue.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
How to request a refund
Submit your request within 7 days of purchase and include:
- your order number,
- the email address used during checkout,
- the name of the product,
- a clear description of the problem,
- screenshots or other supporting information.
We aim to review requests within 10 business days.
Button: Request a refund
Approved refunds
Approved refunds are returned to the original payment method. Processing time may depend on your bank or payment provider.