Description
Turn website visitors into customers with direct, personal support
Small Business Chat is a self-hosted WordPress live chat plugin built for small businesses that want fast customer communication without another expensive monthly subscription. Add a professional chat widget to your website, answer conversations from the WordPress dashboard, and collect offline enquiries when your team is away.
Everything stays inside WordPress
Your conversations are stored in your own WordPress database. There is no external chat account to manage and no third-party SaaS dashboard to learn. Your team works from a familiar inbox directly in WordPress.
Key features
- Live chat and offline messaging in one lightweight widget
- WordPress conversation inbox with open, closed and searchable conversations
- Email notifications for new enquiries and replies
- Automatic availability based on business hours and active agents
- Customizable appearance including title, color and widget position
- Conversation topics that help visitors choose what they need
- Quick replies for faster, consistent customer service
- Privacy controls with notice or required-consent mode
- Data retention settings and optional removal on uninstall
- Responsive and accessible interface for desktop and mobile visitors
Designed for small businesses
Ideal for service companies, local shops, agencies, consultants, appointment-based businesses and small online stores. Use it to answer sales questions, qualify leads, provide customer support, book appointments or collect quote requests.
No recurring chat software fees
Pay once and run the plugin on your own WordPress website. You control the branding, conversations and retention period.
Requirements
- WordPress 6.2 or newer
- PHP 7.4 or newer
- A working WordPress email configuration for notifications
What you receive
- Installable WordPress plugin ZIP file
- English user documentation
- Version 1.1.0
Make it easier for customers to reach you—directly from your website.
Quick setup, simple daily workflow
Install the ZIP file from your WordPress dashboard, activate the plugin, choose your widget color and position, set your business hours, and add the email address that should receive notifications. Visitors can then start a conversation from any page. When your team is unavailable, the same widget becomes an offline message form so you can follow up later.
This self-hosted WordPress live chat solution keeps customer communication close to the rest of your website operations. It is a practical choice for teams that value ownership, predictable costs and an uncluttered support workflow.
Discover more affordable tools in the WPCake shop, or review the latest platform information at WordPress.org.
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